Is it safe to pay with my card?
Of course. The details of your credit card are entered in the last step of making your booking, during which you are connected to a secure payment page. Splashtransfers cannot save or view your personal card details at any time.
Are there any fees payable by credit card?
NO. We never charge any additional fees for online credit card payments. The price you see is the price you pay.
How do I contact you?
You can contact us by phone on (0034)657029385 or by email on: reservations@splashtransfers.com
I am travelling with extra luggage (sport equipment...)
Please contact us by email and we will advise you of the necessary procedure for accommodating extra luggage and/or sports equipment.
I am travelling with children.
All our vehicles are suitable for the use of child/baby seats. The safety and comfort of our passengers is very important to us. Please inform us at the time of booking of the number of adults and children travelling, and of any child seat requirements.
I am travelling with a wheelchair.
There is no additional cost to travel with a folding wheelchair. Please inform us at the time of your booking if you are bringing a folding wheelchair with you.
Where is the meeting point?
From the airport
the details of where to meet the driver will be indicated on your booking voucher. (please remember to bring this with you) The driver will be carrying a sign with the Splashtransfers logo and your name.
For the airport
If you are travelling from a hotel, the driver will meet you in the entrance/main lobby area. If you are being collected from a private apartment of villa, please be outside at the scheduled time. In other cases, please advise at the time of booking of the exact meeting point (square, monument etc.)
How long must I wait for the driver?
Your driver will wait up to an hour after your indicated flight has landed. If a member of your group is detained at the baggage or customs area, please send one member of your party to inform the driver.
My flight is delayed.
All our drivers are informed of the status of your flight, however if you are informed in advance of delays over 2 hours; please contact our emergency hotline number, indicated on your voucher.
My driver is late
In the rare event that your driver is late, please contact the emergency number on your voucher, and inform our customer service team, who will attend to you immediately. Note that we do not consider drivers to be late until 10minutes after the schedule pick up time has passed. We ask you to be patient, and allow for heavier volumes of traffic or minor delays, particularly in busier season periods.
Can I change my booking?
Yes. You can change your booking up to 24 hours before the scheduled service. Please email us on reservations@splashtransfers.com or call our 24/7 assistance number.
Can I cancel my booking?
If you need to cancel your booking, you must do so in writing up to 24 hours before the reserved service so as not to incur any charges. If you cancel the booking within less than 24 hours of the scheduled service, we reserve the right to charge 50% of the cost of this service. Please make sure your cancellations are emailed to reservations@splashtransfers.com.
I have made my reservation, and paid, but I haven't received a booking voucher
The sending of your booking voucher is automatic, and takes place after the payment process .If you have not received a confirmation email with your booking voucher, 4 hours after making your reservation, contact us by email reservations@splashtransfers.com or by telephone. Please double check your email spam folder just in case it has been re-directed, before contacting us.
I need re-confirm my reservation. How I can do?
You can re-confirm your booking by calling us or mailing reservations@splashtransfers.com.
Where I can leave a complaint, a satisfaction, or a suggestion?
- You can mail us at customerservice@splashtransfers.com or you can post a comment on our Facebook page (SplashTransfers), or via twitter (@splashtransfers).
I want to be informed of any special offers and promotions.
Please mail us at customerservice@splashtransfers.com or you can like our Facebook page to keep up to date with what´s happening, or follow us on twitter!
